Share 'Therapist won't see kids'

After waiting 3 weeks for the AP to return the consent form for the boys, 10 and 13, to see the therapist my husband chose, the therapist sent my husband an email stating she had received the consent form but also additional documents that have somehow swayed her to decline treating the boys! We are outraged! Have any of you been in a similar situation with the therapist you are using? I've never…